Shipping & Returns

SHIPPING

All orders ship via UPS from our warehouse in Georgia. Ground orders ship within 24 business hours, not including weekends and holidays.
Expedited orders placed by 2:00PM ET will ship the same business day (Monday-Friday). Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

Ship Method Cost Estimated Delivery
UPS Ground $10.95 Flat Rate on All Orders 5-8 days, Monday-Friday
UPS 2-Day $25.95 2-3 business days, Monday - Friday
UPS Overnight $35.95 1-2 business days, Monday - Friday


RETURN POLICY


New, defective, unused and unaltered merchandise will be accepted for a refund or exchange up to 60 days after the date of purchase. Merchandise that has been worn, washed or customized is not eligible for return. Merchandise must include all vendor tags and be in its original, sellable condition. Original shipping charges are not refundable. Contact Customer Service for any questions regarding gift returns.

Return Options

Use our Easy Return Label:

  • Click here to download a return/exchange form to include in your package.
  • Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-888-706-6767.
  • Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
  • If you need another Prepaid Return Label, please call Customer Service at 1-888-706-6767, or email us at customercare@cooperjones.com.
  • If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

    Cooper Jones
    Returns Department
    2625 North Berkeley Lake Road NW, Suite 100
    Duluth, GA 30096

Allow 14 days for us to receive and process returns and credits.

PLEASE NOTE:
On exchange orders, a credit for the returned items will be applied to the original form of payment.
This same form of payment will be used for the new items being ordered.
If a Vi, MC, or AMEX gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.

Tracking a Return

When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.



DAMAGED/DEFECTIVE GOODS

We stand behind the quality of our product. Any item delivered in damaged or defective condition will be replaced within 60 days of the date of purchase. Please contact our customer service department at 888.706.6767 to arrange for the exchange.

CUSTOMIZED GOODS

We cannot accept returns or exchanges for pants that have been hemmed, cuffed or otherwise altered to your specifications.