Customer Service

CONTACT US

If you have any questions regarding products, orders, or general inquiries, you may contact us using the information below.

Phone
1-888-706-6767

Email
customercare@cooperjones.com

By Mail
Cooper Jones
2625 North Berkeley Lake Rd NW, Suite 100
Duluth, GA 30096

Corporate Headquarters
Cooper Jones Direct
1411 Fourth Ave., Suite 1020
Seattle, Washington 98101

FREQUENTLY ASKED QUESTIONS


  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. How do I track my return?
  5. Can I return an item that I received as a gift?
  6. What is your price adjustment policy?
  7. How much is shipping/handling at Cooper Jones?
  8. What is your privacy policy?
  9. Where can I request a catalog?
  10. How can I be removed from your mailing list?
  11. Do you ship internationally?
  12. Can I order by phone?
  13. How do I change or cancel my order?

PLACING AN ORDER

You can place an order on our website, or if you prefer to order by phone or have any questions about an item, please call our Customer Service center at 1-888-706-6767. You can request a catalog by going to our Request a Catalog page.

MODIFYING OR CANCELLING AN ORDER
Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted. (Backorders that have not yet entered the fulfillment process may be canceled or changed). If you have questions about your order, contact us at 888-706-6767.

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SHIPPING INFORMATION


All orders ship via UPS from our warehouse in Georgia. Expedited orders placed by 2:00PM ET will ship the same business day.
Ground orders ship within 24 business hours, not including weekends and holidays.

Ship Method Cost Estimated Delivery
UPS Ground $10.95 Flat Rate on All Orders 5-8 days, Monday-Friday
UPS 2-Day $25.95 2-3 business days, Monday - Friday
UPS Overnight $35.95 1-2 business days, Monday - Friday



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RETURN POLICY


New, defective, unused and unaltered merchandise will be accepted for a refund or exchange up to 60 days after the date of purchase. Merchandise that has been worn, washed or customized is not eligible for return. Merchandise must include all vendor tags and be in its original, sellable condition. Original shipping charges are not refundable. Contact Customer Service for any questions regarding gift returns.

Return Options

Use our Easy Return Label:

  • Click here to download a return/exchange form to include in your package.
  • Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-888-706-6767.
  • Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
  • If you need another Prepaid Return Label, please call Customer Service at 1-888-706-6767, or email us at customercare@cooperjones.com.
  • If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

    Cooper Jones
    Returns Department
    2625 North Berkeley Lake Road NW, Suite 100
    Duluth, GA 30096

Allow 14 days for us to receive and process returns and credits.



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TRACKING A RETURN


When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.

Allow 14 days for us to receive and process returns and credits.



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PRICE ADJUSTMENT POLICY


At Cooper Jones, it is our policy not to give price adjustments for items purchased prior to our Semi-Annual Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

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REMOVE FROM MAILING LIST


To stop receiving catalogs in the mail, please contact us at customercare@cooperjones.com and provide your name and mailing address as they appear on the back of the most recent catalog you received. Catalogs are printed in batches several weeks in advance and you may receive up to 3 additional catalogs after your initial request.

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SIZING CHARTS AND FIT INFORMATION

For information on the size and fit of our clothing, please visit our Size and Fits Page.

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INTERNATIONAL ORDERS

Cooper Jones has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Cooper Jones. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:     support@internationalcheckout.com

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


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