Contact Cooper Jones
If you have any questions regarding products, orders, or general inquiries, you may contact us using the information below.
For Customer Service:
2625 North Berkeley Lake Road NW, Suite 100
Duluth, GA 30096
For Corporate Accounts:
Cooper Jones Direct
1211 E Denny Way, #22B
Seattle, Washington 98122
New, defective, unused and unaltered merchandise will be accepted for a refund or exchange up to 60 days after the date of purchase. Merchandise that has been worn, washed or customized is not eligible for return. Merchandise must include all vendor tags and be in its original, sellable condition. Original shipping charges are not refundable. Contact Customer Service for any questions regarding gift returns.
Use our Easy Return Label:
- Log in and view your order on the My Account page. Click on the order number you would like to link to print the Return Label for, and on the Order Details page you will see a link to print a Return Label for the order that you would like to return.
- If you do not have an account, click here and enter your Order Number to print a Return Label. Your Order Number can be found on the My Account page. If you need help finding your Order Number, please call Customer Service at 1-888-706-6767.
- We will deduct $8.95 from your refund to cover shipping charges. If, however, you are making an exchange, we will not deduct $8.95.
- Include the Exchange/Return Form and send package using the shipper of your choice.
Allow 14 days for us to receive and process returns and credits.